Moss & Moon Terms & Conditions
Last updated: May 23, 2025
Welcome to Moss & Moon! These Terms & Conditions govern your use of our website and store. By placing an order or using this site, you agree to the terms outlined below.
1. Product Descriptions
We do our best to provide accurate descriptions and images of all products, including plants and handmade decor. However, due to the natural and handmade nature of our items, slight variations in size, color, and appearance may occur.
2. Pricing
All prices are listed in USD. We reserve the right to change prices at any time without notice. Prices do not include applicable taxes or shipping fees, which will be added at checkout.
3. Order Processing
Orders are typically processed within 3–5 business days. Processing times may be slightly longer during holidays or high-volume periods. You’ll receive an email confirmation once your order has shipped.
4. Shipping
We currently ship within the United States. Shipping rates are calculated at checkout. Please ensure your address is entered correctly; we are not responsible for lost or delayed packages due to incorrect shipping information.
5. Returns & Refunds
Due to the perishable or handmade nature of our items (such as live plants), all sales are final. However, if your item arrives damaged or incorrect, please contact us within 5 days of delivery at mossandmooniowa@gmail.com with photos, and we will work with you to make it right.
6. Local Pickup or Delivery
If local pickup or delivery is available, it will be clearly listed as an option at checkout. You will receive instructions via email once your order is ready.
7. Intellectual Property
All content on this site, including the logo, designs, photos, and text, is the property of Moss & Moon and may not be used or reproduced without permission.
8. Privacy Policy
We respect your privacy. Personal information collected during checkout is used only to fulfill your order and communicate with you. We do not sell or share your data with third parties.
9. Changes to Terms
Moss & Moon reserves the right to update these Terms & Conditions at any time. Any changes will be posted here, with the date of the last update noted at the top.
10. Contact Us
If you have any questions, please reach out at:
📧 mossandmooniowa@gmail.com
📍 Based in Iowa
